Whether you have questions about our cards, need help with your account, or want to provide feedback, our team is ready to assist. Find the best way to reach us below.
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Before You Reach Out
Many common questions can be answered quickly. Here are some resources that might help:
- For card comparisons and pricing details, visit our Cards page
- For information about our company and team, see the About page
- For privacy and data questions, review our Privacy Policy
- For terms of service, read our Terms of Use
Support for Existing Cardholders
If you already have an Oxetoricom card and need assistance with your account, transactions, or card services, please include your registered email address when contacting us. This helps us locate your account quickly and provide more efficient support.
For urgent matters while travelling, such as lost or stolen cards, please send an email with "URGENT" in the subject line. Our team monitors these messages during extended hours to assist travellers in different time zones.
Office Visits
Our Sydney office is available for in-person meetings by appointment only. If you would prefer to discuss your needs face-to-face, please email us to schedule a time. We are located in the heart of the CBD with easy access to public transport.
Partnership Enquiries
For business development, media enquiries, or partnership opportunities, please direct your email to [email protected] with a brief overview of your proposal.
Response Times
We aim to respond to all enquiries within one business day. During peak travel seasons, responses may take slightly longer. If your matter is urgent, please indicate this clearly in your subject line.